WHAT SAFE PAYMENT METHODS ARE ACCEPTED?
We accept all of the following forms of secure online payments:
PAYPAL - The Fastest, Safest way to send money online.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
CREDIT CARD & DEBIT CARD DIRECTLY-We accept all major credit cards & debit cards.
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Joypolly does not collect your credit/debit card number or personal information when you make a payment.
APPLE PAY & GOOGLE PAY.
When you place an order with APPLE PAY & GOOGLE PAY, you will be redirected to the APPLE PAY & GOOGLE PAY payment page, where you can confirm your payment by logging in with your APPLE PAY & GOOGLE PAY
All transactions are encrypted using SSL technology and securely processed through PCI-compliant payment gateways. We do not store your full credit card information.
SAFE AND RELIABLE PAYMENT GUARANTEE
At Joypolly, we take your security and privacy very seriously and protect your information carefully. When you submit information through our website, your information is protected. Only employees who need the information to perform a particular job (for example, billing or customer service) can access personally identifiable information. Our computers/ servers always store personally identifiable information that is kept in a secure environment.
When you send sensitive payment information through our website, it will be flagged as fraudulent and we will need to authenticate your payment. You may also be required to provide proof of transaction if there is any problem regarding the decline or failure of payments.
PAYMENT - FAQs
1. Why was I charged an international fee for my order?
Some customers leave feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use an American payment processor called Stripe, a payment platform that allows for all types of payment but results in charging additional fees.
The international fee is charged by banks when purchases are made outside of your country. We do recommend that you get in touch with your bank to understand if this is the case
2. Why is my card getting declined?
There are so many common reasons why your card is getting declined. If your card payment has been declined and you’re not sure why, please check the following reason below:
Make sure it has been activated, if your card is new or recently reissued.
Review Your Card Info:
- Double check that all of your information was entered correctly. Transposing numbers (CVV) is an easy mistake to make.
- Check the Card Expiration Date
- Over Your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase can be rejected. While some credit cards let you go beyond your credit limit, other lenders might say no to the purchase.
- Suspected Fraud: If you are making a large purchase, especially one outside your normal shopping behavior, the transaction may be flagged for potential fraud. Try to verify the transaction by submitting the code ( OTP ) or contact your bank and retry the process later.
- Your Account Was Closed: contact your bank or try adding a new card.
- A technical error occurred: Please retry the process at a later time.
If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.
If not, you can checkout via Paypal to place an order.
3. Payment Issues
If your payment is declined or doesn’t go through, please verify your card details or try another method. For assistance, contact our support team at service@joypolly.com