Q: HOW IS MY ORDER BEING SHIPPED?
Joypolly most orders around 7-15 business days of being placed, but some do take longer to process. We cannot guarantee same day shipping, so if you need special assistance please contact us.
Q: WHERE IS MY ORDER?
As soon as your product ships you'll receive an email with a tracking number. As soon as your product ships you'll receive an email with a tracking number.
If you still have some questions, please feel free to contact us: service@joypolly.com
Q: IS MY PAYMENT SECURED?
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
Q: CAN I RETURN THE GOODS IF THEY HAVE QUALITY PROBLEMS?
We try our best to guarantee product quality. If you receive items with quality problems, you may return the item for a full refund within 30 days of purchase. We will bear the cost of freight as long as the reason for returning the item is due to quality issues or a mistake on our part.
Q: CAN I RETURN AN ITEM WITHOUT ANY QUALITY PROBLEM?
We accept returns for any reason for up to 30 days from the purchase date. However, you need to bear the return postage.
Q: HOW DO I RETURN MY ITEMS?
Please feel free to contact us at service@joypolly.com .Our customer support team will help.
Q: DOES JOYPOLLY SHIP INTERNATIONALLY?
Yes! We ship internationally to selected countries, During the checkout process, simply select the country that you would like to ship to.
Q: HOW SECURE IS MY INFORMATION WHEN I PLACE AN ORDER ON THE WEBSITE?
While shopping online at the Joypolly, you are assured that your credit card cannot be read by a third party while in transit and your information will remain private and protected.
MORE QUESTION?
Please feel free to contact us: service@joypolly.com